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Frequently Asked Questions
Find Answers to Common Queries Here
Frequently asked questions
Our products are carefully curated and often limited edition, ensuring uniqueness and exclusivity in every purchase.
At this time, we do not offer custom or personalized designs, but we are constantly exploring ways to enhance our offerings to meet our customers' needs.
We regularly introduce new collections to keep our offerings fresh and exciting for our customers. You can expect frequent updates to our product lineup.
Yes, our platform showcases exclusive creations from various well-known brands, celebrities, and vibrant communities, ensuring a diverse and curated selection for our customers.
Design Factory offers a wide range of products including bespoke apparel, custom home decor, accessories, and more, all crafted by designers, brands, celebrities, and communities.
We have transparent agreements with our artists and creators to ensure they receive fair compensation for their work, reflecting the value of their craftsmanship and creativity.
Absolutely! We ensure that each artist receives proper credit and recognition for their creations.
Currently, we work with a select group of artists and designers to curate our collections. However, we are always open to discovering new talent and may explore partnerships in the future.
Yes, we strive to highlight the stories and backgrounds of the artists and creators on our platform, allowing you to connect with the makers behind the designs.
A portion of every purchase goes directly to the artists and creators behind the designs, providing them with fair compensation for their work and supporting their livelihoods.
Yes, you can track the status of your order through your account on our website or by using the tracking information provided after your order has been shipped.
We want you to be completely satisfied with your purchase. If for any reason you are not, please refer to our return or exchange policy outlined on our website for detailed instructions.
Yes, we offer international shipping to many countries around the world. Shipping costs and delivery times may vary based on destination.
Shipping times may vary depending on your location and the specific product. However, we strive to process and ship orders promptly, with estimated delivery times provided at checkout.
We accept a variety of payment methods including credit/debit cards, PayPal, and other secure online payment options.
Stay connected with us by subscribing to our newsletter and following us on social media platforms for the latest updates, releases, and exclusive offers.
Yes, we are committed to giving back to the community and support various charitable causes through partnerships, donations, and awareness campaigns.
We value your feedback and input! Feel free to reach out to us through our website or social media channels with your ideas and suggestions.
Yes, we frequently host community events and collaborations to engage with our customers and celebrate the diversity of our community.
We actively collaborate with various communities to create unique and meaningful collections that celebrate their culture, heritage, and values.